About the Office: Bios

Office of the Associate Provost for Outreach and Engagement

Hiram E. Fitzgerald, Ph.D.

Hiram E. Fitzgerald is University Distinguished Professor in the Department of Psychology and Associate Provost for University Outreach and Engagement at Michigan State University. He is president of the Engagement Scholarship Consortium, a member of the Board of Directors of the Academy of Community Engagement Scholarship and the Transformative Regional Engagement Networks, co-chair of the Committee on Institutional Cooperation's Committee on Engagement, and a past member of the Association for Public and Land Grant Universities' Council on Engagement's Executive Committee's Board of Directors.

Fitzgerald is past president and executive director of both the Michigan Association for Infant Mental Health and the International Association for Infant Mental Health, and served as executive director of the World Association for Infant Mental Health from 1992-2008. He has been associated with the Michigan Longitudinal Study of Family Risk for Alcoholism over the Life Course for 26 years; the Early Head Start National Research Consortium, the American Indian/Alaska Native Head Start Research Center, the Native Children's Research Exchange, and the Tribal Early Childhood Research Center, all at the University of Colorado, Denver; and the MSU Wiba Anung EHS/HS research team monitoring workforce development and early childhood education in partnership with the Inter-Tribal Council of Michigan. He is also a member of a variety of interdisciplinary research teams focusing on evaluation of community-based early preventive-intervention efforts in Michigan.

Fitzgerald's major areas of research include the study of infant and family development in community contexts, the impact of fathers on early child development, the implementation of systemic community models of organizational process and change, the etiology of alcoholism, and broad issues related to the scholarship of engagement. He has published over 500 journal articles, chapters, books, technical reports, and peer-reviewed abstracts. He is Editor-in-Chief of the Infant Mental Health Journal and Assistant Editor of Perspectives in Infant Mental Health, and has served on the editorial boards of the Journal of Higher Education, Outreach and Engagement and the Journal of Community Engagement Scholarship. He is senior editor of the two-volume Handbook of Community Engagement and Going Public: Civic and Community Engagement.

Fitzgerald received a BA degree in psychology from Lebanon Valley College (1962), and an MA degree in experimental psychology (1964) and a Ph.D. degree in developmental psychology (1967), both from the University of Denver. He has received numerous awards, including the ZERO TO THREE Dolley Madison Award for Outstanding Lifetime Contributions to the Development and Well Being of Very Young Children, the Michigan Association for Infant Mental Health Selma Fraiberg Award, and the designation of Honorary President from the World Association for Infant Mental Health. He is a Fellow of the American Psychological Association (Divisions 7, 34, 37) and the Association of Psychological Science.

Laurie Van Egeren, Ph.D.

Laurie Van Egeren, Ph.D., is Assistant Provost for University-Community Partnerships in the Office of University Outreach and Engagement. Previously, she was the director of the Community Evaluation and Research Collaborative and the co-director of the National Collaborative for the Study of University Engagement. Dr. Van Egeren conducts program evaluation and intervention research funded by NSF, NIH, the State of Michigan, and the W.K. Kellogg Foundation. Her primary interests are in intervention research in nontraditional school settings such as out-of-school-time programs and early education programs. Van Egeren also conducts evaluation in community and economic development, science education, autism intervention, technological capacity building, and co-parenting and family relationships. She holds a Ph.D. in developmental psychology and an M.A. in child and family clinical psychology from Michigan State University.

Lynne J. Devereaux

Lynne J. Devereaux is the operations manager at University Outreach and Engagement. Her duties include UOE budgets, personnel, and facilities management for the unit. She is also a member of several University committees. Devereaux has worked at MSU for over 35 years.

C. Kurt Dewhurst, Ph.D.

C. Kurt Dewhurst, Ph.D., is the director of Arts and Cultural Initiatives at University Outreach and Engagement. He coordinates a variety of state, national, and international folklife research, collection development, and outreach and engagement programs. He is a founding director of the annual Great Lakes Folk Festival. His research interests include museum studies theory and practice, and national and international cultural heritage policy; cultural change and continuity: e.g., traditional arts and material culture; identity and ethnicity; and occupational folk culture. His research is shaped by a commitment to undertaking research projects in collaboration with representatives of the underserved communities and cultural groups, responding to social/community needs. He teaches courses in museum studies, folklife, and material folk culture. He is a past president of the Michigan Museums Association, past chair of the Michigan Council for the Arts and Cultural Affairs and past vice chair of the Michigan Humanities Council. He serves as president of the Fund for Folk Culture Foundation, chair of the Advisory Committee of the Smithsonian Center for Folklife and Cultural Heritage, board member of the American Folklife Center at the Library of Congress, and is a senior accreditation reviewer for the American Association of Museums.

JoDee Fortino

JoDee Fortino is the laboratory manager at Usability/Accessibility Research and Consulting (UARC) and administrative assistant at Office of the Associate Provost for University Outreach and Engagement (APUOE). For the UARC, Fortino handles scheduling, facility rentals and bookkeeping. She also sets up user testing sessions, focus groups, and video conferencing. Additionally, she supervises UARC support staff. Fortino's responsibilities at APUOE include conference logistics planning, marketing assistance, and coordinating UOE reception coverage. Prior to joining UOE, Fortino was the executive administrative assistant at the MSU Center for Urban Affairs.

Glenda Gatewood

Glenda Gatewood is an administrative assistant at the Office of the Associate Provost for University Outreach and Engagement. She is responsible for maintaining, monitoring, and reconciling bookkeeping records for partnerships and programs. She also oversees office operations and provides administrative support to the staff and graduate assistants.

Cindy M. Helms

Cindy M. Helms is Administrative Assistant I at the Office of the Associate Provost for University Outreach, Communication and Information Technology (CIT), and the National Collaborative for the Study of University Engagement (NCSUE). Besides providing general office support for CIT and NCSUE staff, she processes student and labor payroll on eTime and maintains and reconciles bookkeeping records. Helms also researches the MSU Web site for activities, programs, and workshops for the Statewide Resource Network (SRN) and Spartan Youth Programs (SYP) Web sites.

Paul Phipps

Paul Phipps is an information technology professional for UOE. He provides technical support to the office staff and maintains and updates the machines. Some of his duties include maintaining computers, servers, and printers within the domain. Phipps also assists the technical support coordinator in making recommendations for technology purchases within the office.

Joyce M. Pinckney

Joyce Pinckney is the secretary to Hiram Fitzgerald, Associate Provost for University Outreach and Engagement. She coordinates his calendar and travel, and arranges meetings, as well as manages databases and the organization and circulation of materials. Pinckney also plays an integral part in support of general office operations throughout the day, and with supervision of student and on-call employees.

Kirk S. Riley

Kirk S. Riley is an academic specialist at University Outreach and Engagement (UOE) and the Executive Director of the Information Technology Empowerment Center (ITEC), Lansing, MI. The center—a non-profit that operates under a Board of Directors composed of academic, governmental, school district, and private sector partners—seeks to strengthen K-12 learning in science, technology, engineering, and math. ITEC operates in the former Holmes Street Elementary School in Lansing. He began employment in UOE in January 2006. Riley is a Fellow in the Center for Water Sciences at MSU and Member of the Outreach Advisory Board for the Great Lakes Environmental and Molecular Science Center at Western Michigan University. He lectures on risk communication and public involvement in environmental decision making at MSU. Riley has a master's degree in resource development from Michigan State University.

Mark Szymczak

Mark Szymczak is an information technologist and technology support coordinator for the UOE unit. Szymczak provides technical support to the office staff and maintains and updates the machines. Szymczak is also the network and domain administrator. Some of Szymczak's other responsibilities include staying informed about the latest technological advances and research. Based on this work, Szymczak makes recommendations for implementing technology within the office, thus facilitating a more productive work environment.

National Collaborative for the Study of University Engagement

Burton A. Bargerstock

Burton A. Bargerstock is director of the National Collaborative for the Study of University Engagement, director of Communication and Information Technology, and special adviser to the associate provost for University Outreach and Engagement, Michigan State University. His work focuses on institutional research (about community-engaged scholarship and university outreach) and the utilization of information technology to support and enhance collaborations between the academy and society. He leads MSU's Outreach and Engagement Measurement Instrument project. Burton also organized the Engagement Scholarship Consortium's (ESC) 2011 National Outreach Scholarship Conference and remains active with organization. He serves as an associate editor of the Journal of Higher Education Outreach and Engagement (JHEOE), for which he guest edited a 2012 special issue, and is a series editor of the Transformations in Higher Education: The Scholarship of Engagement book series (MSU Press). Burton is currently a member of the board of directors of the International Association for Research on Service-Learning and Community Engagement (IARSLCE) and the executive committee of the Association of Public and Land-grant Universities (APLU) Council on Engagement and Outreach. He recently served on the board of the University Professional and Continuing Education Association (UPCEA) and has also been a long-time member of EDUCAUSE. On campus, Burton is president of the Michigan State University chapter of the Honor Society of Phi Kappa Phi and founded the MSU Web Development Community for Advising, Facilitating, and Enabling (WebDevCAFE).

Diane Doberneck, Ph.D.

Diane Doberneck, Ph.D., is the assistant director at the National Collaborative for the Study of University Engagement and an adjunct assistant professor in the Liberty Hyde Bailey Scholars Program. Doberneck's research interests include outreach and engagement in promotion and tenure processes; faculty integration of outreach and engagement across their teaching, research, and service responsibilities; graduate student and faculty pathways to careers as engaged scholars; international community engagement; and effective strategies for teaching and learning community engagement. Informed by this research, Doberneck creates and supports the co-creation of professional development programs on community engagement—including Tools of Engagement (undergraduate students), the Graduate Certificate in Community Engagement (graduate students), and faculty development activities. In addition, she coordinates an international university-community partnership with the Tochar Valley Rural Community Network (Co. Mayo, Ireland) that enhances rural community vitality through community engagement. Together, Tochar Valley community members and MSU students assist communities in developing a deeper sense of place; individual, organizational and community capacities; and cultural and natural heritage assets. Doberneck won MSU's First Annual Curricular Service-Learning and Civic Engagement Award in the College of Agriculture and Natural Resources in 2008 and the H. Paul Roberts Award for Distinguished Service in Study Abroad Programs in 2011 for her international engagement work.

Cindy M. Helms

Cindy M. Helms is Administrative Assistant I at the Office of the Associate Provost for University Outreach, Communication and Information Technology (CIT), and the National Collaborative for the Study of University Engagement (NCSUE). Besides providing general office support for CIT and NCSUE staff, she processes student and labor payroll on eTime and maintains and reconciles bookkeeping records. Helms also researches the MSU Web site for activities, programs, and workshops for the Statewide Resource Network (SRN) and Spartan Youth Programs (SYP) Web sites.

Hiram E. Fitzgerald, Ph.D.

Hiram E. Fitzgerald received his Ph.D. degree in developmental psychology (1967) from the University of Denver. Currently he is University Distinguished Professor in the Department of Psychology and Associate Provost for University Outreach and Engagement at Michigan State University. He is president of the Engagement Scholarship Consortium, a member of the Executive Committee of the Council on Engagement and Outreach of the Association for Public and Land Grant Universities, a member of the Board of Directors of Transformative Regional Engagement Networks, and a member of the Academy for Community Engagement Scholarship task force. Fitzgerald is past president and executive director of both the Michigan Association for Infant Mental Health and the International Association for Infant Mental Health, and for 16 years (1992-2008) served as executive director of the World Association for Infant Mental Health. He has been associated with the Michigan Longitudinal Study of Family Risk for Alcoholism over the Life Course for 25 years, is a member of the Steering Committee of the Early Head Start National Evaluation Research Consortium and its Father and Risk Work Groups, chairs the MSU Wiba Anung Early Head Start/Head Start research team monitoring work force development and early childhood education in partnership with the Intertribal Council of Michigan, is scientific advisor to the American Indian/Alaska Native Head Start Research Center at the University of Colorado, Denver, is a member of the Native Children's Research Exchange, and is a member of a variety of interdisciplinary research teams focusing on the evaluation of community-based early preventive-intervention programs in Michigan and the United States.

Fitzgerald's major areas of funded research include the study of infant and family development in community contexts, the impact of fathers on early child development, implementation of systemic community models of organizational process and change, the etiology of alcoholism, the digital divide and youth use of technologies, and broad issues related to the scholarship of engagement. He has published over 187 peer-reviewed journal articles, 76 chapters and 73 books, and is editor-in-chief of the Infant Mental Health Journal and Associate Editor of the Journal of Higher Education Outreach and Engagement. He has received numerous awards, including the ZERO TO THREE Dolley Madison Award for Outstanding Lifetime Contributions to the Development and Well Being of Very Young Children and the Michigan Association for Infant Mental Health Selma Fraiberg Award, and is one of three recipients of the World Association for Infant Mental Health's Honorary President designation. He is a Fellow of the American Psychological Association, the Association of Psychological Science, and the American Association for Applied and Preventive Psychology.

John H. Schweitzer, Ph.D.

John H. Schweitzer, Ph.D., is a professor in the Center for Community and Economic Development and an adjunct professor in the National Collaborative for the Study of University Engagement and the School of Planning, Design and Construction at MSU. He uses his knowledge of the social science research process to study the impact and effectiveness of educational and social programs and policies. His research interests include the measurement, study, and strengthening of the sense of community of residents in urban neighborhoods in order to promote empowerment and pro-social behaviors such as voting, recycling, volunteering, and participation in community-based organizations. Current projects include an evaluation of an effort to stimulate the knowledge economy in upper Michigan, a study of outreach and engagement in tenure and promotion processes, and an examination of the impact of the built environment on outdoor exercise. He has served as a Fulbright lecturer in Singapore and as a consultant/evaluator for numerous city, state, and federal agencies. In addition to teaching a variety of courses in statistics, research methodology, educational measurement, and program evaluation, Schweitzer has formally served on doctoral and master's committees for over 100 graduate students in 21 different departments at MSU, and he has informally assisted a similar number of graduate students with various aspects of their research.

Center for Community and Economic Development

Rex LaMore

Rex LaMore is director of Michigan State University's Center for Community Economic Development and a member of the faculty of the Urban and Regional Planning Program. Dr. LaMore has over 35 years of experience in community and economic development and has focused his career on the unique challenges of revitalizing distressed communities and policies and practices related to promoting equitable and sustainable development.

LaMore provides leadership in a number of federal, foundation, and privately funded research and outreach partnerships. In 2011, under LaMore's leadership, the MSU Center for Community and Economic Development was designated by the U.S. Department of Commerce, Economic Development Administration, as a University Center. The University Center for Regional Economic Innovation (REI) multi-year initiative is creating a robust knowledge economy network to support the co-creation, co-application, and dissemination of innovative economic development tools and strategies.

In addition to directing the Center, LaMore's current research is focused on a variety of community and economic development areas, including ending the practice of private property abandonment, the role of arts and culture in entrepreneurial creative capacity, and sustainability in community planning and development. He teaches honors sections in MSU's Honors College and environmental planning courses, and co-teaches MSU's Urban Planning Field Practicum course for undergraduate and graduate students. A number of his publications, research reports, and handbooks are available at www.ced.msu.edu.

As the architect of the 1992 Outreach Partnership Act with Senator Don Riegle of Michigan, LaMore's work has affected the nature of university-community partnerships nationwide. In 1995 he was the national recipient of the Community Development Society's Distinguished Service Award, in recognition of his leadership and sustained commitment to excellence in community development. In 2008 he received the prestigious Educator of the Year Award from the Michigan Economic Developers Association and in 2011 was recognized by his peers at MSU as a University Distinguished Academic Specialist.

LaMore is the past chairperson and current vice-chairperson of the Williamstown Township Planning Commission, which recently adopted the state's first “Green Zone” land use classification. This innovative zoning classification is designed to preserve environmental, social, and economic sustainability along a segment of the historic Grand River corridor. LaMore was elected to the Board of Directors of the Michigan Association of Planning in 2012.

Dr. LaMore received his B.S. and M.S. degrees at Michigan State University and his Ph.D. from the University of Michigan.

Robert E. Brown

Robert E. (Bob) Brown is an Associate Director for University-Community Partnerships, Michigan State University Outreach& Engagement. He brokers, facilitates and participates in university/community partnerships that are scholarly, community-based, collaborative, responsive, and capacity-building for the public good. He also develops undergraduate and graduate level curriculum on community engagement. Brown specializes in:

  • Co-creating systemic engagement platforms to link science and community wisdom for transformational change
  • Creating iterative, strategic action across community and academic networks
  • Multi-level logic modeling to articulate interconnected pathways of change
  • Framing and operationalizing engagement within developmental and ecological contexts
  • Co-creating collective impact with engaged practitioners by combining human development, community development, and economic development

Prior to working at MSU, Brown worked in the United Way System at United Way of Genesee County, United Way of Muskegon County, and United Way of Michigan. He has also worked in Michigan's aging network and Michigan's food bank network. He is a past board member of the Michigan Association for Evaluation. He has a master's degree in public administration from Western Michigan University. Brown lives in Flint, Michigan with his wife Johanna and their son Desmond (who's excited about being in the 2nd grade).

John Melcher

John Melcher is the Associate Director of the Michigan State University Center for Community and Economic Development. He has over 25 years of experience in conducting research and outreach in community and economic development focusing on issues associated with distressed communities. His work engages faculty researchers and community stakeholders in developing regional knowledge economies, asset-based development and asset-building policy development, and community economic development. He has served on numerous community and university committees and has taught courses on community development, economic development, and research writing in the Urban and Regional Planning Program. He earned a B.S. in Urban and Regional Planning and M.S. in Resource Development from Michigan State University.

John has been actively engaged in economic development for over 25 years and has participated in numerous research and outreach initiatives focused on regional economic development planning. Serving as the Associate Director of the MSU Center for Community and Economic Development he is a principle member of the U.S. Department of Commerce, Economic Development Administration University Center for Regional Economic Innovation, a federally funded project focused on transforming regional economic development planning in the 21st. Century. John also serves as member of a targeted regional exporting partnership to advance exporting by small and medium size businesses in Michigan also funded by the US Department of Commerce Economic Development Administration.

Jennifer Bruen

Jennifer Bruen is the EDA MSU University Center Regional Economic Innovation Center Project Coordinator. Over the past five years she's managed grant-funded community and economic development projects for universities, regional planning organizations and communities across the state of Michigan. As a member of the Michigan Association of Planning's (MAP) Government Relations Committee from 2007-2010 she gained valuable experience in researching and developing Michigan regional planning and economic development tools and policies. Bruen has eight years in retail and in service related business management. She is a member of the Zoning Board of Appeals in her own community and regularly volunteers for her Downtown Development Authority. She earned a BA in Anthropology at Indiana University and an MS in GIS and Urban and Regional Planning. She also holds a Graduate Certificate in Historic Preservation.

Kassandra Ray-Smith

Kassandra Ray-Smith is secretary at the Center for Community and Economic Development. She provides administrative and functional support. She has an associate's degree and has worked at MSU for over 30 years.

John H. Schweitzer, Ph.D.

John H. Schweitzer, Ph.D., is a professor in the Center for Community and Economic Development and an adjunct professor in the National Collaborative for the Study of University Engagement and the School of Planning, Design and Construction at MSU. He uses his knowledge of the social science research process to study the impact and effectiveness of educational and social programs and policies. His research interests include the measurement, study, and strengthening of the sense of community of residents in urban neighborhoods in order to promote empowerment and pro-social behaviors such as voting, recycling, volunteering, and participation in community-based organizations. Current projects include an evaluation of an effort to stimulate the knowledge economy in upper Michigan, a study of outreach and engagement in tenure and promotion processes, and an examination of the impact of the built environment on outdoor exercise. He has served as a Fulbright lecturer in Singapore and as a consultant/evaluator for numerous city, state, and federal agencies. In addition to teaching a variety of courses in statistics, research methodology, educational measurement, and program evaluation, Schweitzer has formally served on doctoral and master's committees for over 100 graduate students in 21 different departments at MSU, and he has informally assisted a similar number of graduate students with various aspects of their research.

Community Evaluation and Research Collaborative

Miles McNall, Ph.D.

Miles McNall, Ph.D., is director of the Community Evaluation and Research Collaborative at Michigan State University. McNall has extensive experience in the evaluation of health and human service programs. He coordinated the evaluation of HIV prevention programs for young men at the University of Minnesota Medical College and guided the development of client outcome monitoring systems for agency programs at Catholic Charities of Chicago. At the CORE Center in Chicago, he evaluated HIV/AIDS care and substance abuse treatment programs and coordinated the agency's quality improvement efforts. Since joining the faculty at MSU, McNall and his colleagues have conducted evaluations of comprehensive community initiatives, school-based health centers, and intensive home-based treatment services for children with severe emotional disturbances. More recently, he has been involved in the evaluation of systems change initiatives, including efforts to transform early childhood systems in two Michigan communities. McNall has been a member of the Michigan Association for Evaluation (MAE) since 2006 and joined the MAE board in 2010.

Jessica V. Barnes, Ph.D.

Jessica V. Barnes-Najor, Ph.D. is an associate director of University-Community Partnerships. She is a developmental psychologist with a specialization in applied developmental science. Her work focuses on establishing partnerships for research and identifying supports for increasing community capacity for engaging in research. Dr. Barnes-Najor is a co-PI for the Tribal Early Childhood Research Center, partnering with tribal Head Start and Early Head Start programs to promote research and enhance early childhood program evaluation and research-to-practice activities across the nation. She is also a co-PI of Wiba Anung, a research collaborative including educators from Bay Mills Community College and tribal members representing nine Michigan tribes. Through Wiba Anung, Dr. Barnes-Najor has developed methods for conducting culturally sensitive research in collaboration with AI/AN Head Start/Early Head Start. She has established a research program with the AI/AN Head Start/Early Head Start centers in Michigan that includes the use of methodology to assess child outcomes, family characteristics, and classroom quality. Additionally, Dr. Barnes-Najor works with the Lansing School District and the Ingham Intermediate School District to develop coordinated systemic approaches to university-school partnerships.

Laura Bates

Laura Bates is a research assistant at the Community Evaluation and Research Collaborative at Michigan State University. Ms. Bates has 15 years of experience working with community research and evaluation projects and making research accessible to policymakers and practitioners. For five years she coordinated seminars for state legislators on family issues. She has written and edited a number of research briefs for policymakers and practitioners, including the Michigan 21st Century Community Learning Centers Research Briefs.

E. Beth Prince

Beth Prince is an engagement specialist at University-Community Partnerships.

Heng-Chieh (Jamie) Wu

Heng-Chieh (Jamie) Wu, Ph.D., is a research associate in the Community Evaluation and Research Collaborative. She is the co-Principal Investigator for the evaluation of the Michigan 21st Century Community Learning Centers afterschool programs, and the Principal Investigator for the Development of Youth-adult Partnership Rubric project awarded by National Institute on Out-of-School Time. Her research interests focus on recreation impacts on youth development, program quality, and evaluation. Wu's primary responsibilities include analyzing data for program improvement, generating scholarly publications, writing grant proposals, and supervising the project progress. She holds a Ph.D. in parks and recreation from Michigan State University.

Nai-Kuan Yang

Nai-Kuan Yang, Ph.D., is a research associate for the Michigan Statewide Evaluation of the 21st Century Community Learning Centers afterschool programs. She manages large, complex data files developed from surveys, school records, and an attendance tracking system and analyzes data to identify strengths and weaknesses for afterschool program improvement. She is familiar with SPSS, SAS, and Mplus and has experience in hierarchical linear modeling, multiple linear regression, structural equation modeling, and latent class analysis.

Center for Service-Learning and Civic Engagement

Renee Zientek

Renee Zientek is the director of the Center for Service-Learning and Civic Engagement (CSLCE). She joined MSU's University Outreach and Engagement in July 2013. Zientek was the founding director of the Center for Service Learning and Student Volunteer Programs at the University of Michigan-Flint (UM-F). In her ten-year history with UM-F she was responsible for university outreach, alumni affairs, and corporate and foundation affairs. She served as a director, executive director, and assistant vice chancellor at UM-F. More recently she served as executive director of the Michigan Campus Compact and senior director of civic engagement for the Michigan Nonprofit Association. In those roles, she was responsible for supporting 40 college presidents and campuses across the state of Michigan as well as leading a nation-wide college access and success initiative for national Campus Compact. Her role with the Michigan Nonprofit Association was to facilitate partnerships focused on opportunities for lifelong engagement in Michigan, which included directional oversight of several large-scale national service (AmeriCorps) programs. Zientek has presented at several national conferences focused on higher education, collaboration, and nonprofit management. She has a BA from the University of Michigan-Flint and an MA from the University of Michigan. She has served multiple nonprofit organizations in Michigan as a volunteer and/or board member, notably the Shelter of Flint and the Flint River Corridor Alliance (where she was appointed the first president/chair). She is currently on the board of the Community Relations Coalition in East Lansing, Michigan.

Nicole C. Springer

Nicole Springer is the associate director of the Center for Service-Learning and Civic Engagement (CSLCE). She began work with the CSLCE as a graduate assistant. Before graduate work at MSU, Springer attended Concordia College, where she worked closely with the Office of Student Leadership and Service and later served with AmeriCorps VISTA in Moorhead, MN. At the CSLCE Springer is involved in research, outcome evaluation, curriculum development and other activities related to the scholarship of engagement. She also advises students and assists with faculty consultations related to service and engagement opportunities, and serves as CSLCE liaison to the community-based LEAD program for families of chronically truant elementary school children.

Kelly Malloy

Kelly Malloy is the accounts manager at the Center for Service-Learning and Civic Engagement (CSLCE), which includes the America Reads/America Counts programs. Malloy processes student payroll for over 100 student workers and handles issues with students and partner schools as they arise. She also maintains and reconciles bookkeeping records and provides secretarial support to the director of the CSLCE. Malloy is also the site supervisor for the AmeriCorps MI Service Scholars Scholarship opportunity administered through MI Campus Compact.

Communication and Information Technology

Burton A. Bargerstock

Burton A. Bargerstock is director of the National Collaborative for the Study of University Engagement, director of Communication and Information Technology, and special adviser to the associate provost for University Outreach and Engagement, Michigan State University. His work focuses on institutional research (about community-engaged scholarship and university outreach) and the utilization of information technology to support and enhance collaborations between the academy and society. He leads MSU's Outreach and Engagement Measurement Instrument project. Burton also organized the Engagement Scholarship Consortium's (ESC) 2011 National Outreach Scholarship Conference and remains active with organization. He serves as an associate editor of the Journal of Higher Education Outreach and Engagement (JHEOE), for which he guest edited a 2012 special issue, and is a series editor of the Transformations in Higher Education: The Scholarship of Engagement book series (MSU Press). Burton is currently a member of the board of directors of the International Association for Research on Service-Learning and Community Engagement (IARSLCE) and the executive committee of the Association of Public and Land-grant Universities (APLU) Council on Engagement and Outreach. He recently served on the board of the University Professional and Continuing Education Association (UPCEA) and has also been a long-time member of EDUCAUSE. On campus, Burton is president of the Michigan State University chapter of the Honor Society of Phi Kappa Phi and founded the MSU Web Development Community for Advising, Facilitating, and Enabling (WebDevCAFE).

Ghada Georgis

Ghada Georgis is an associate director and information architect at Communication and Information Technology (CIT). Georgis works on information architecture and content development of both UOE and MSU partners' outreach-related Web sites. She is interested in user-centered design and incorporates best practices related to Web design and development. Before joining UOE, Georgis worked at Texas A&M University's Office of Continuing Education, developing Web-based curriculum that was geared for professionals in the fields of teacher education and counseling.

Carl Bussema

Carl Bussema specializes in dynamic web application development using the ASP.NET platform, including database design, AJAX, and CSS. Across multiple dynamic web languages and platforms, he has over seven years of development experience, and has made accessibility a priority in his designs throughout that time. Prior to his work with UOE, Bussema led the design of a site to support staff and students for a class of over 60 sections and 1,900 students per semester. Bussema has an M.S. degree in computer science and engineering from Michigan State University and dual Bachelor's degrees in computer science and communications from Hope College.

Amy Byle

Amy Byle is a website content manager and contributing writer and editor at Communication and Information Technology (CIT). Her responsibilities include maintaining the MSU Statewide website, a database of MSU outreach activities and programs for professionals, and the Spartan Youth Programs (SYP) website, a catalog of MSU's K-12 programs. Byle researches programs for thesewebsites, writes descriptions for them, and keeps the websites updated by interacting with program directors and other contacts across campus. She also serves as a contributing writer and editor for The Engaged Scholar e-Newsletter and The Engaged Scholar Magazine. Additionally, Byle works with Usability/Accessibility Research and Consulting (UARC) to provide assistance with website usability studies.

Julie Crowgey

Julie Crowgey is the Event Coordinator for Communication and Information Technology (CIT). Crowgey coordinates and assists efforts to plan and implement University Outreach and Engagement events, such as the Campus-Community Advisory Board Annual Meeting, and helps organize the MSU Science Festival, the Michigan Science Olympiad Annual State Tournament Awards Ceremony, and the annual World Usability Day (with Usability/Accessibility Research and Consulting). Crowgey is also the Chapter Administrator and Treasurer for the MSU chapter of the Honor Society of Phi Kappa Phi. She holds a B.S. in hospitality business from Michigan State University. She also has earned a Certified Meeting Professional (CMP) designation from the Convention Industry Council and a Certified Tourism Ambassador (CTA) designation from the Greater Lansing Convention and Visitors Bureau and the CTA Network.

Mike Davis

Mike Davis is a graphic artist at Communication and Information Technology. He provides design support to both UOE and MSU partners. Davis believes that design and the web are constantly changing, and that creative design and thoughtful solutions can communicate, inform, and inspire. He has a B.F.A. from Michigan State University in graphic design. Before joining UOE, Davis worked at Wharton Center for Performing Arts, managing and creating various websites and print designs.

Cindy M. Helms

Cindy M. Helms is Administrative Assistant I at the Office of the Associate Provost for University Outreach, Communication and Information Technology (CIT), and the National Collaborative for the Study of University Engagement (NCSUE). Besides providing general office support for CIT and NCSUE staff, she processes student and labor payroll on eTime and maintains and reconciles bookkeeping records. Helms also researches the MSU Web site for activities, programs, and workshops for the Statewide Resource Network (SRN) and Spartan Youth Programs (SYP) Web sites.

Carla J. Hills

Carla J. Hills is a communications manager at Communication and Information Technology (CIT). Hills coordinates and assists efforts to plan and implement communications and marketing strategies for UOE projects, partnerships, collaborations, and events. She serves as the UOE media contact for press and media inquiries and is the UOE representative at University Relations Campus Communicator meetings. Prior to joining UOE, Hills worked in Michigan state government, as well as state and federal campaigns and elections.

Linda Chapel Jackson

Linda Chapel Jackson is the senior editor at Communication and Information Technology (CIT). She researches, writes, and edits materials for a wide variety of UOE and partner publications, including manuscripts for scholarly publication, professional development modules for practitioners, program booklets for general audiences, and promotional materials for events and initiatives. She also works with non-print media such as web sites and PowerPoint presentations. In addition, she is the editor of The Engaged Scholar Magazine and contributes to ongoing departmental research about MSU engagement initiatives campus-wide, including identification of sources and methods as well as story development and write-ups. Prior to joining UOE, Jackson was the editor at MSU's Institute for Children, Youth, and Families.

Rebecca H. Murthum

Rebecca H. Murthum is the MSU Michigan Science Olympiad site coordinator, a university-wide effort that was transferred from the College of Natural Science to University Outreach and Engagement in 2010. Michigan Science Olympiad is among the premier academic science programs in the nation, distinctive because of the team element, including levels of competition at the invitational, regional, state, and national levels. Since April 1990 MSU has hosted the State Final competition, which brings over 1,500 students to East Lansing each year for the intensive, day-long event. In addition to the state tournament, MSU's Science Olympiad activity also includes annual coaches training.

In 2011 Ms. Murthum began a new role as the MAP-Works Coordinator, which supports the University's strategic development of the MSU Neighborhoods concept in residence hall living. MAP-Works®, Making Achievement Possible, is a comprehensive retention and success program for new Spartans, and is aligned within the offices of the Provost, the Vice President of Student Affairs, and the Assistant Vice President for Housing and Food Service. Murthum is responsible for cross-campus coordination within the MAP-Works system, and creating links in the campus Engagement Centers that address needs of, and opportunities for, students.

Murthum is a Spartan through and through, as she holds a bachelor's degree in elementary education and did course work in adult learning and higher education from MSU, as well as 30+ years of service as an MSU employee. She is the proud parent of a Spartan grad.

Carl Raymond

Carl Raymond is a member of a team that designs and develops Web sites for his own department, other University units, and external clients. He takes particular interest in learning and applying software development practices, technologies, and tools that promote building robust, reliable, flexible, and maintainable systems. Before joining MSU in 2007, he was the founder and principal at Orchard Software Development, where he built custom software solutions and provided consulting services to a wide spectrum of clients. Over a span of 13 years, he met many interesting people with interesting projects to work on, and really learned the value of robust, reliable, flexible and maintainable systems.

Brad Smith

Brad Smith is a Web programmer with Communication and Information Technology (CIT). He designs, develops and maintains Web sites for internal departments and external clients. Smith's mission is to make the user experience enjoyable for all users and takes a key role in determining layout and he follows Web Standards for XHTML, CSS, WCAG, MSU Accessibility Guidelines and Section 508 Accessibility Guidelines. He has worked with software developers, Web developers and users within the accessibility and usability field for 10 years.

Kelly Hansen

Kelly Hansen is a graphic designer at Communication and Information Technology. She stumbled into graphic design over 20 years ago and has enjoyed (almost) every minute of it. Kelly strives to create designs that not only look attractive, but also serve their intended purpose. She has a B.A. in advertising from Michigan State University and many years of agency experience. Color, texture, patterns, and type inspire her. Her work has been featured in Print magazine, and also in the book “Freelance Design in Practice,” by Cathy Fishel.

Usability/Accessibility Research and Consulting

Sarah J. Swierenga, Ph.D.

Dr. Sarah J. Swierenga is Director of Michigan State University Usability/Accessibility Research and Consulting (UARC) and Professor by Courtesy in the Department of Media and Information. She is responsible for developing and disseminating innovations in theory building, research methodologies, and technologies to enhance usability and accessibility in web and information technology contexts. UARC serves external clients, as well as faculty, students, and organizations at MSU, through consulting, collaborative research, publications, and hosting an annual Michigan World Usability Day conference. A researcher and a practitioner with over 25 years of experience in the scientific study of users in commercial, government, healthcare, military, and academic environments, Swierenga possesses extensive skills in user interface design, usability and accessibility methodologies. Swierenga co-authored Constructing Accessible Web Sites, wrote chapters on accessible web design for The User-Centered Design Casebook; aging and elder abuse projections for Michigan for Michigan for Applied Demography in the 21st Century (with Drs. Post, Salmon, Prokhorov, and Oehmke); and usability of e-health websites for Evaluating Web Sites and Web Services: Interdisciplinary Perspectives in User Satisfaction (with Dr. Coursaris). She has presented widely on accessible website design, usability techniques, accessible electronic voting systems, outdoor recreation knowledge management, and health communication technology, which comprise her research programs. She served as a policy advisor to the US Senate Commission on Aging regarding background check legislation, was an alternate member of the U.S. Access Board 508/255 refresh committee (accessibility standards). Swierenga is a member of the UXPA Usability in Civic Life, and Usability Project, and an Invited Expert on the W3C WCAG 2.0 Evaluation Methodology Task Force. She is also a Certified Professional Ergonomist (CPE).

Graham L. Pierce

Graham serves in three distinct capacities at Michigan State University, dividing his time between survey research, technology usability and accessibility, and regional economic development. At Usability/Accessibility Research and Consulting, Graham is a User Experience Researcher, and he works on grant-funded research and supervises and conducts usability and accessibility evaluations for a variety of internal and external clients. His current research focuses on making voting more accessible to people with disabilities. Graham is also the Project Manager of the State of the State Survey at IPPSR as well as the Digital Communications Coordinator for the MSU EDA University Center for Regional Economic Innovation at CCED. Graham serves as the Webmaster for the Power of We Consortium Community Data Committee, and actively participates in the MSU Accommodating Technology Community, the MSU Web Accessibility Working Group, and many other university and community groups. Graham earned his Master's degree in Cognitive Psychology at Michigan State University. For more information, visit Graham's webpage or LinkedIn Profile.

James Jackson

James Jackson is a User Experience Researcher at Usability/Accessibility Research and Consulting where he works on grant-funded research as well as usability and accessibility evaluations for internal and external clients. James' research interests focus on better understanding the literate practices of individuals with learning disabilities and the implications those practices have for the usability and accessibility of information systems. James holds a Master's degree in Digital Rhetoric and Professional Writing from the department of Writing Rhetoric and American Cultures at MSU.

Jennifer Ismerle

Jennifer Ismirle is a User Experience Researcher at Usability/Accessibility Research and Consulting (UARC), focusing on usability evaluations and user-centered review and analysis of websites. She has a B.A. in Professional Writing and a B.A. in English, both from Michigan State University. Jennifer works on a variety of usability evaluations and analyses of extensive and complex data, including research that has involved a mobile recreation application, the public and employee sides of a government website, and an accessible voting joystick for users with motor impairments. View Jennifer's LinkedIn Profile for more information.

Dennis B. Propst

Dr. Dennis Propst is an on-call faculty member in Usability/Accessibility Research and Consulting (UARC), University Outreach and Engagement, Michigan State University. Dr. Propst accepted this appointment after retiring in 2012 from the Departments of Forestry and CARRS (Community, Agriculture, Recreation and Resource Studies) at MSU. His 35 years of research, teaching and outreach focused on human/natural resource interaction, recreation behavior in parks and forests, natural resource policy, public participation, landscape perception, and knowledge management. Dr. Propst's appointment in UARC entails research assistance on a U.S. Army Corps of Engineers grant, which ties natural resource and outdoor recreation management to knowledge management, public participation, website preference, and mobile device applications.

Constantinos K. Coursaris, Ph.D.

For over a decade, Dr. Constantinos K. Coursaris has been designing and developing websites for academic, government, for-profit, and non-profit organizations. He has also owned a social networking site, managed the digital and social presence of various businesses, and consulted for organizations on the strategic and tactical use of social media. In 2005, he joined Michigan State University's Department of Telecommunication, Information Studies, and Media, and Usability/Accessibility Research and Consulting, where his research agenda has focused on exploring the motivations, experiences, outcomes, and design implications associated with new media use. Dr.

Coursaris has been privileged with opportunities to train others in this space, including the instruction of diverse audiences in the U.S., Canada, France, the U.A.E. and other countries in the Middle East and North Africa (MENA). Connect with him on Twitter @DrCoursaris.

Thi Nguyen

Thi Nguyen, lead software engineer, is a senior web application developer with Usability/Accessibility Research and Consulting (UARC). He designs, develops, and maintains the Michigan Workforce Background Check system for the State of Michigan. His mission is to maintain and enhance the system to give users the best experience possible and ensure that it adheres to the web standards for XHTML, CSS, and WCAG, as well as State of Michigan user interface design standards, federal Section 508 accessibility guidelines, and Web Content Accessibility Guidelines (WCAG) 2.0.

Trong Nguyen

Trong Nguyen is a web programmer with Usability/Accessibility Research and Consulting (UARC). He develops and maintains the Michigan Workforce Background Check system. He is experienced in C#, ASP.NET, and TSQL, as well as standards for XHTML, CSS, WCAG, and State of Michigan user interface design standards and federal Section 508 accessibility standards. He has worked with software developers, web developers, and users within the accessibility and usability field for three years.

JoDee K. Fortino

JoDee Fortino is the laboratory manager at Usability/Accessibility Research and Consulting (UARC) and administrative assistant at Office of the Associate Provost for University Outreach and Engagement (APUOE). For the UARC, Fortino handles scheduling, facility rentals and bookkeeping. She also sets up user testing sessions, focus groups, and video conferencing. Additionally, she supervises UARC support staff. Fortino's responsibilities at APUOE include conference logistics planning, marketing assistance, and coordinating UOE reception coverage. Prior to joining UOE, Fortino was the executive administrative assistant at the MSU Center for Urban Affairs.

Michigan State University Museum

Lora Amal Helou

Lora Amal Helou is acting director of the science and culture museum at Michigan State University during 2013-2014. Helou has served as associate director and communications director since joining the MSU Museum in 1999. In her time with the MSU Museum, Helou has played a key role in strategic direction, exhibition teams, education and outreach programs, community events, website development, audience-building and museum operations. Helou has been a regular presenter for Museum Studies Program courses at MSU and is also a long-time adjunct instructor at Lansing Community College, teaching expository, argumentative, research and technical writing. A former co-chair of MSU's Cultural Engagement Council communicators group and current Greater Lansing Convention & Visitors Bureau Lodging Board member, Helou works to strengthen campus and community partnerships as part of her duties.

Michigan State University Detroit Center

Jena Baker-Calloway

Baker-Calloway grew up in Detroit and graduated from the University of Michigan with a B.A. in Sociology and a master's degree from the University of Michigan's School of Public Health. She comes to MSU from Wayne State University, where for the past two years she was a community health educator, academic research liaison, and community grant consultant. From 2005-2009 she was a partnership program manager at the National Cancer Institute, and from 2001-2005 she was vice president of regulatory compliance at Ultimed HMO of Michigan.

Charles Saadiq

Charles Saadiq provides administrative and program support to university faculty and staff through the MSU Partnerships Office based in YouthVille Detroit. Saadiq communicates with students, external agencies and the general public to exchange information, resolve programs and/or provide for programs and services under UOE. As an advocate for youth development, he has partnered with several Detroit-based organizations related to community outreach and art education over the past eight years.

Wharton Center for the Performing Arts

Michael J. Brand

Michael Brand is the executive director of WhartonCenter for Performing Arts, a position he has held for the past three years. He has nearly 30 years of performing arts experience as a performer, teacher, and presenter. Since his arrival at Wharton Center, Brand has increased programming in all four of Wharton Center's venues: the 2,400-seat Cobb Great Hall, the 600-seat Passant Theatre, the 3,800-seat MSU Concert Auditorium, and the 600-seat Fairchild Theatre. He was instrumental in Wharton Center achieving its ranking as the fifth top theatre in the world according to Pollstar Magazine, the industry source for concert and tour information. The ranking was based on tickets sold between January 1 and June 30, 2006.

Previously, as vice president of the theatrical division of Clear Channel Entertainment, he initiated the rebirth of the Baltimore Center for Performing Arts, returning the Center to its former prominence. He was also responsible for the creation of the Fox Cities Performing Arts Center in Appleton, Wisconsin, where the initial Broadway subscription exceeded 7,000 patrons. Prior to his term with Clear Channel, Brand was the executive director of Jujamcyn Productions in Minneapolis, where he provided managerial oversight for six subscription series in markets throughout the country. His vision at Jujamcyn resulted in substantial growth that led to the acquisition of Jujamcyn Productions by SFX, and later Clear Channel Entertainment. Before working with Jujamcyn and Clear Channel, Brand spent 10 years at the Ordway Music Theatre in St. Paul, Minnesota. During his time at the Ordway, Brand worked in virtually every facet of the organization, eventually becoming vice president responsible for all programming and marketing. With Brand's guidance the Ordway Music Theatre became one of the preeminent centers in the country.
Brand is also an accomplished trumpet player and teacher. He has taught at several colleges and has performed with the St. Paul Chamber Orchestra, Minnesota Orchestra, and Metropolitan Opera Orchestra, to name a few. He received a B.S. in music from the University of Minnesota and did post graduate work at Northwestern University and the University of Minnesota.

Cultural Engagement Council

C. Kurt Dewhurst, Ph.D.

C. Kurt Dewhurst, Ph.D., serves as director of arts and cultural initiatives and Senior Fellow, University Outreach and Engagement; curator of folklife and cultural heritage at the Michigan State University Museum; and Professor of English at Michigan State University. He is also director emeritus of the MSU Museum. A founder of the folk and traditional arts programs at the museum, he coordinates a variety of folklife research, collection development, and outreach and engagement programs. He is one of the founding directors of the Festival of Michigan Folklife, was a coordinator for the National Folk Festival when it was in East Lansing, and is a founding director for the Great Lakes Folk Festival. He is the author or co-author of a variety of books and exhibition catalogues including: Artists in Aprons: The Folk Arts of American Women; Reflection of Faith: Religious Folk Art in America; Michigan Folk Art: Its Beginnings to 1941; Rainbows in the Sky: The Folk Arts of Michigan in the 20th Century; Traditions at Work: Grand Ledge Folk Pottery; Michigan Hmong Arts; and MSU Campus: Buildings, Spaces, Places. He is also the co-editor of the Michigan Folklife Reader and To Honor and Comfort: Native Quilting Traditions. He is a co-author of the forthcoming publications Siyazama: Traditional Arts, Education and AIDS in South Africa; Michiganders: Michigan Folk Traditions; The MSU Campus Guide; and ‘Ike Päpale, The Living Legacy of Hawaiian Hats.

His research interests include folk arts, material culture, ethnicity, occupational folk culture, cultural economic development, and cultural heritage policy. As a professor in the English Department at MSU, he teaches courses in folklife, material folk culture, and museum studies. He currently serves as chairperson of the Board of Trustees for the American Folklife Center of the Library of Congress and past president of the American Folklore Society. He also is an advisor to the Nelson Mandela Museum in Mthatha, South Africa, and an advisor for the development of the new Ahmed Kathrada Foundation Museum Center on Non-Racialism in Lenasia, South Africa. He has served as an advisor to the development of the National Cultural Center in Bangkok, Thailand, and the National Heritage & Cultural Studies Center at the University of Fort Hare, Alice, South Africa.

He has served as chairperson of the Fund for Folk Culture in Austin, Texas; chairperson of the Advisory Committee of the Smithsonian Center for Folklife and Cultural Heritage in Washington, DC; president of the Michigan Museums Association; chairperson of the Michigan Council for the Arts and Cultural Affairs; and vice chairperson of the Michigan Humanities Council. He serves as a senior reviewer for the accreditation program of the American Association of Museums.

He is a past recipient of a Fulbright grant to work in Thailand with the National Culture Commission of Thailand, and participated in a French-American Foundation Arts Administrators Exchange Program in France. He was honored with the 2004 Américo Paredes prize by the American Folklore Society for excellence in integrating scholarship with engagement with communities. In addition, the Great Lakes Folk Festival was recognized in 2004 as the best project in the 30-year history of the Michigan Humanities Council.

In the past decade he coordinated a major cultural heritage training program in South Africa; served as co-curator of the 2006 Smithsonian Folklife Festival program, Carriers of Culture: Native Basket Traditions; and was a co-curator for the major international exhibitions Dear Mr. Mandela, Dear Mrs. Parks: Children's Letters, Global Lessons in South Africa and the U.S. and Ahmed 'Kathy' Kathrada: A South African Activist for Non-Racialism and Democracy in the U.S. He recently completed a Fulbright grant at the University of Witwatersrand, Johannesburg, South Africa, where he assisted in the redevelopment of the Museum of Anthropology. He is one of the leaders for the U.S.-Africa Cultural Heritage Strategic Partnership. He is also co-curator for a new collaborative exhibition on living Native Hawaiian lauhala hat traditions with the Bishop Museum and MSU Museum, and co-curator of the 2012 Smithsonian Folklife Festival Program, Campus and Community: Public Universities and the USDA at 150.